Return & Refund Policy

Authenticity Commitment:

As ODIQCO deals exclusively in **Original and Brand New** products, returns are only applicable for manufacturing defects. We do not accept returns for change of mind or refurbished claims as we do not sell such items.

Eligibility for Return

You can request a return if the product meets the following conditions:

The product has a manufacturing defect or is physically damaged upon arrival.
The product received is different from what was ordered (wrong model/color).
The request is made within 3 days of receiving the delivery.
The product must be in its original packaging with all accessories and invoice.

Return Process

Report the Issue

Contact our helpline +880 1952 223322 or email support@odiqco.com.bd within 72 hours of delivery.

Verification

Our technical team will verify the defect. For electronic items, we may require 24-48 hours for testing.

Replacement or Refund

Once the defect is confirmed, we will process a brand-new replacement. If the item is out of stock, a full refund will be initiated.

Non-Returnable Items

Certain situations are not covered under our return policy:

Physical damage caused by the user (liquid damage, drops, etc.).
Software-related issues that can be fixed via updates.
Products with missing original serial numbers or brand tags.